We use a design thinking approach to nurture curiosity about others, collaboration, and progress, three inputs that reliably lead to reciprocity, engagement, and collaborative performance.

Curiosity
invites
reciprocity

Get curious about each other! Observe, listen, ask clarifying questions. It is a simple truth that when we pay attention to others they are more ready and willing to pay attention to us. Sincere interest in each other is the path to reciprocity.

Collaboration builds engagement

Collaboration occurs anytime one person is involved in the success of another. When we participate together and see that our contributions are valued, we feel more ownership for our role. Taking action from a place of commitment – integrating what we work on with how we work together – builds engagement.

Progress precedes performance

Progress precedes performance in terms of evolution. Readiness to learn and collaborate lead to collective progress. Performance is the end result of a process in which all steps are equally important. These steps can be designed, trained, and practiced. This is what we do,  creating the path to performance.

Discovery Mindset

Design thinking is a discovery process. Instead of defining outcomes upfront, this method reliably allows outcomes to unfold. We start by activating your curiosity, profiling your business needs, and taking the time to explore and define real problems at the source. This interactive and bottom-up approach stimulates right and left-brain mindsets within your team, capturing fundamental insights and allowing robust solutions to emerge.

“Pulling on the grass doesn’t make it grow faster;
watering it does.”

Discovery Mindset

Design thinking is a discovery process. Instead of defining outcomes upfront, this method reliably allows outcomes to unfold. We start by activating your curiosity, profiling your business needs, and taking the time to explore and define real problems at the source. This interactive and bottom-up approach stimulates right and left-brain mindsets within your team, capturing fundamental insights and allowing robust solutions to emerge.

“Pulling on the grass doesn’t make it grow faster;
watering it does.”

Reciprocity Mindset

Design thinking is a process that starts by taking the other person’s perspective. Classical design thinking in used one direction: to create products and services that delight our customers. We use design thinking in two directions, to create better collaboration among teams. When you identify ways to support your colleagues, they are more able to identify ways to support you. This is a high-reciprocity mindset.

“It is a simple truth that when we pay attention to others they are more ready and willing to pay attention to us.”

Reciprocity Mindset

Design thinking is a process that starts by taking the other person’s perspective. Classical design thinking in used one direction: to create products and services that delight our customers. We use design thinking in two directions, to create better collaboration among teams. When you identify ways to support your colleagues, they are more able to identify ways to support you. This is a high-reciprocity mindset.

“It is a simple truth that when we pay attention to others they are more ready and willing to pay attention to us.”